Reimagining Employee Engagement

MHR, a leading HR software provider, needed to transform their employee engagement approach for 1,400+ organizations managing 2.2 million workers. The challenge was to create a system that served both HR professionals and employees while significantly reducing administrative overhead.

Role

Role

UX designer and User researcher

Deliverable

Deliverable

User research, UI designs, Design documentation

Timeline

Timeline

2 weeks

The Context

Traditional engagement methods were failing to meet modern workplace needs. HR teams were drowning in manual processes while employees felt disconnected from the feedback loop.

HR Challenges:

  • Manual data collection consuming 15+ hours weekly

  • No standardised engagement metrics

  • Delayed response to employee concerns

  • Limited predictive insights

Employee Pain Points:

  • Survey fatigue from lengthy questionnaires

  • No visibility into feedback impact

  • Lack of voice in organisational decisions

  • Need for anonymous feedback options

65%

Increase in feedback participation

73%

Reduction in processing time

85%

Improvement in user satisfaction

Research Insights

We conducted in-depth research with 12 participants across different roles:

  • 3 HR Professionals

  • 3 Department Managers

  • 4 Employees

  • 2 Additional stakeholders

Key Problems Highlights

These insights revealed a clear need for:

  • Real-time feedback mechanisms

  • Transparent action tracking

  • Quick response systems

  • Impact visualisation

Solution Approach

Our solution focused on creating two interconnected systems:

  1. For HR Teams:

  • AI-powered analytics dashboard

  • Automated sentiment analysis

  • Action management system

  • Predictive insights

  1. For Employees:

  • Gamified feedback app

  • Progress tracking

  • Multiple feedback channels

  • Recognition system

Key Features

1. AI-Powered HR Dashboard

  • Real-time engagement metrics

  • Sentiment analysis

  • Automated action recommendations

  • Progress tracking

2. Employee Feedback System

  • Quick mood check-ins

  • Anonymous feedback options

  • Impact visualisation

  • Gamification elements

Solution for HR

Real-time Analytics

  • Engagement score tracking across departments

  • Sentiment analysis with trend visualisation

  • Department-wise comparison and benchmarking

  • Campaign performance metrics

AI-Driven Insights

  • Critical pattern detection

  • Predictive trend analysis

  • Automated issue flagging

  • Data-backed action recommendations

Action Management

  • Priority-based task organisation

  • Clear implementation tracking

  • Resource allocation monitoring

  • Impact measurement

Solution for Employees: Making Feedback Effortless & Impactful

We simplified employee engagement through three touchpoints:

1. No-App Quick Access

Feedback through existing channels (SMS, Email) - no new software needed

2. Bite-sized Check-ins

  • Quick emoji reactions

  • Simple sliders

  • Voice input option

  • 30-second completion time

3. Impact Visibility

Regular updates showing:

  • Changes initiated

  • Colleagues impacted

  • Implementation progress

  • Opportunities to shape what's next

Key Learnings

Context Matters

  • Real-time feedback is more valuable than annual surveys

  • Contextual triggers increase participation

  1. Transparency Drives Engagement

  • Visible impact increases participation

  • Clear feedback loops encourage continued engagement

  1. Gamification Works

  • Recognition systems drive regular participation

  • Progress tracking encourages consistent engagement

Future Considerations

Enhanced predictive analyticsTeam-based engagement featuresIntegration with other HR systemsAdvanced recognition systems